The complex business processes are made simpler by the systematic technology-enabled automation. The manual processes are replaced by intelligent rules-driven automation which is often known as Business Automation or Business Process Automation. The subsequent results are achieved with the help of Business Automation Tools.
Some Benefits of Business Automation
- Better Customer Service
- Improved Job Satisfaction
- Greater Accuracy
- Greater Productivity
- Higher Efficiency
In this blog, our focus will be on the role of Business Automation in Better Customer Service wherein we will discuss the product GAMS. As per Gartner, 70% of customer interactions will use machine learning technology in virtual agents by 2022 as compared to 15% of that in 2018.
About GAMS
GAMS by ESDS Software Solutions Pvt. Ltd. on SPOCHUB – India’s Largest Digital Marketplace, is a holistic service platform for identifying and managing grievance, monitoring their status generating reports and statistics, and proactively resolving issues at all stages.
It is a fully Automated Grievance Redressal System using Artificial Intelligence – Machine Learning for identifying various patterns of grievance and their auto-assignment to departments that are responsible for its redressal.
GAMS can be handled directly by institutes or organizations through their own websites. The smart web portal for grievance processing connects grievant and action-takers directly through an online platform. The grievance System helps to pursue quick action for solving the grievance while maintaining affordability and ease to the users.
Some Unbelievably Unique Features of GAMS
- Advanced features like Auto escalation with SMS and Email notifications, Auto refreshing pages
- Assign complaints to grievance cell members based on the complaint type
- Generate report on the total/pending/closed complaints, assigning start and end dates.
- Reports can be viewed/downloaded in word, pdf, and excel format.
- One can attach supporting files in favor of the grievance
- Facility to create escalation level, escalation time dynamically
- One can attach supporting files in favor of the grievance
- View status of the complaints posted with OTP
- Facility to set stipulated time frame and Auto escalation of complaints from executive user to senior manager.
- Easy to integrate with any existing CRM, Website, or Third-Party Solutions.
Whether your business is large or small, now aim for spectacular and prompt customer service with the help of GAMS. Click here to get going!
