{"id":109,"date":"2021-07-15T10:57:56","date_gmt":"2021-07-15T10:57:56","guid":{"rendered":"https:\/\/spochub.com\/blog\/?p=109"},"modified":"2021-07-15T10:57:57","modified_gmt":"2021-07-15T10:57:57","slug":"gams-one-stop-solution-for-a-prompt-customer-service","status":"publish","type":"post","link":"https:\/\/spochub.com\/blog\/?p=109","title":{"rendered":"GAMS: One-Stop Solution for a Prompt Customer Service"},"content":{"rendered":"\n<p>The complex business processes are made simpler by the systematic technology-enabled automation. The manual processes are replaced by intelligent rules-driven automation which is often known as Business Automation or Business Process Automation. The subsequent results are achieved with the help of Business Automation Tools.<\/p>\n\n\n\n<h2><strong>Some Benefits of Business Automation <\/strong><\/h2>\n\n\n\n<ul><li>Better Customer Service<\/li><li>Improved Job Satisfaction<\/li><li>Greater Accuracy<\/li><li>Greater Productivity<\/li><li>Higher Efficiency<\/li><\/ul>\n\n\n\n<p>In this blog, our focus will be on the role of Business Automation in Better Customer Service wherein we will discuss the product GAMS. As per Gartner, 70% of customer interactions will use machine learning technology in virtual agents by 2022 as compared to 15% of that in 2018.<\/p>\n\n\n\n<h2><strong>About GAMS<\/strong><\/h2>\n\n\n\n<p>GAMS by ESDS Software Solutions Pvt. Ltd. on SPOCHUB \u2013 India\u2019s Largest Digital Marketplace, is a holistic service platform for identifying and managing grievance, monitoring their status generating reports and statistics, and proactively resolving issues at all stages.<\/p>\n\n\n\n<p>It is a fully Automated Grievance Redressal System using Artificial Intelligence \u2013 Machine Learning for identifying various patterns of grievance and their auto-assignment to departments that are responsible for its redressal.<\/p>\n\n\n\n<p>GAMS can be handled directly by institutes or organizations through their own websites. The smart web portal for grievance processing connects grievant and action-takers directly through an online platform. The grievance System helps to pursue quick action for solving the grievance while maintaining affordability and ease to the users.<\/p>\n\n\n\n<h2><strong>Some Unbelievably Unique Features of GAMS <\/strong><\/h2>\n\n\n\n<ul><li>Advanced features like Auto escalation with SMS and Email notifications, Auto refreshing pages<\/li><li>Assign complaints to grievance cell members based on the complaint type<\/li><li>Generate report on the total\/pending\/closed complaints, assigning start and end dates.<\/li><li>Reports can be viewed\/downloaded in word, pdf, and excel format.<\/li><li>One can attach supporting files in favor of the grievance<\/li><li>Facility to create escalation level, escalation time dynamically<\/li><li>One can attach supporting files in favor of the grievance<\/li><li>View status of the complaints posted with OTP<\/li><li>Facility to set stipulated time frame and Auto escalation of complaints from executive user to senior manager.<\/li><li>Easy to integrate with any existing CRM, Website, or Third-Party Solutions.<\/li><\/ul>\n\n\n\n<p>Whether your business is large or small, now aim for spectacular and prompt customer service with the help of GAMS. Click here to get going!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GAMS: One-Stop Solution for a Prompt Customer Service<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[8,9,7],"tags":[44,39,23],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/109"}],"collection":[{"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=109"}],"version-history":[{"count":2,"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/109\/revisions"}],"predecessor-version":[{"id":112,"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/109\/revisions\/112"}],"wp:attachment":[{"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spochub.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}