Privacy Policy

Our role in privacy
If you are a customer, provider, partner, or simply visiting our website, this policy applies to you. The services you provision are from third parties and have their own privacy policies. You should read their privacy policy before subscribing to the service. We will also tell you a bit about how we process your data on their behalf below.

Our responsibilities
If you are a registered as user, customer, provider, or a visitor to our website we act as the data controller of your personal data. This means we determine how and why your data is processed.

Your responsibilities

  • Read this Privacy Policy
  • Read the Privacy Policy of the services you provision through Spochub, as they come from our partners and have their own policies.

Types of data we collect

Personal Information
Your name, email address, social usernames, employment information ________________
Financial information
Credit/debit card details
Data that identifies you
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version
Data on how you use Spochub
Your URL paths (the path you take through our site), services viewed, page response times, usage errors, how long you stay on our pages, what you do on those pages, how often, and other actions
What about really sensitive data?
We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to in order comply with applicable laws.
When we collect data
From the first moment you interact with Spochub, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Here’s when and how we do this:

  • You browse any of our webpages
  • You Register for Spochub
  • You use Spochub in any way
  • You receive emails from us
  • You Provision a Resource on Spochub
  • You use our customer support (Email or online chat)
  • You opt-in to our marketing


How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Keeping Spochub running
Managing your requests (like inviting teammates, provisioning a resource, connecting your Spochub account to other services, using our integrations), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
Legal basis: provisioned resource, legitimate interests

Improving Spochub
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization, data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
Legal basis: provisioned resource, legitimate interests

Customer support
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Legal basis: legitimate interest, provisioned resource
Marketing purposes (with consent)
Sending you emails and messages about new features, products and services, and content.
Legal basis: consent

Here is what each of these “legal bases” mean:
Consent
You have given clear consent to us to process your personal data for a specific purpose.
You can change your mind!
If you have previously given consent to our processing your data you can freely withdraw that consent at any time.
You can do this by emailing us at support@spochub.com
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Withdrawing consent will limit your ability to use Spochub because our product requires the ability to process data to function.

Provisioned Resource
Processing your data is necessary for a provisioned resource you have with us, or because we have asked you to take specific steps before entering into that provisioning that resource.

Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

  • gaining insights from your behaviour on our website or in our app
  • delivering, developing and improving the Spochub service
  • enabling us to enhance, customise or modify our services and communications
  • determining whether marketing campaigns are effective
  • enhancing data security

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

Your privacy choices and rights

Your choices
You can choose not to provide us with personal data
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can turn off cookies in your browser by changing its settings
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Spochub and certain services (like Intercom) will not work effectively.
You can ask us not to use your data for marketing. We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@spochub.com.

Your rights
You can exercise your rights by sending us an email at support@spochub.com.

You have the right to access information we hold about you
This includes the right to ask us supplementary information about:

  • the categories of data we’re processing
  • the purposes of data processing
  • the categories of third parties to whom the data may be disclosed
  • how long the data will be stored (or the criteria used to determine that period)
  • your other rights regarding our use of your data

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to have us correct any inaccurate personal data about you. This applies to information we hold and that third parties hold.

You can object to us using your data for profiling you or making automated decisions about you
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Spochub service to you.

You have the right to port your data to another service
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to be ‘forgotten’ by us
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Spochub. You have the right to lodge a complaint regarding our use of your data

Where do we store the data?
Personal data is stored in the data server present in India by us and may be by our third party data storage and hosting provider. All information you provide to us is stored on our secure servers or those of our third party data storage providers.

How long do we store your data?
We may store personal data processed when you sign up for Spochub or for any other reason (such as where you have contacted us with a question in connection with the Spochub) for as long as you have an account with Spochub. If you terminate your account, or your account becomes inactive (we deem accounts that have seen no activity for a period of longer than 12 consecutive months as inactive), we will store personal data processed when you sign up for the Spochub or for any other reason for a period of 2 years from the date your account was either terminated, or became inactive.

Third parties who process your data
Software companies often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, it is necessary for us to share your data with them in order for these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Cookies
We use cookies. Unless you adjust your browser settings to refuse cookies, we and these third parties will issue cookies when you interact with Spochub (the website and the product). These may be ‘session’ cookies, meaning they will delete themselves when you leave Spochub, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

How can I block cookies?
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.