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Business Service Monitoring

By: Tecknodreams Software Consulting Private Limited

Intelligent and Proactive Monitoring of your IT Inf...



Intelligent and Proactive Monitoring of your IT Infrastructure

Enhance your IT Infrastructure to meet the needs of the Digital Enterprise


SapphireIMS Business Service Monitoring (BSM) enables proactive management of IT services by monitoring infrastructure and services for availability and health. SapphireIMS BSM enables you to get insights on every critical component of your IT Infrastructure – be it performance, availability and capacity. This ensures business continuity by monitoring infrastructure, applications, services and user experience continually. 


  • Reduce business critical downtime by proactive monitoring of mission critical Links, Network Devices, Servers, and Critical Applications
  • Instant Notifications and Alerts through various channels like SMS, Email, and automatic triggering of Corrective Actions upon fault
  • Define and manage SLA/OLA for the BSM services offered
  • Facility to define your own BSM Rule for Business Services and monitor their Health and Availability through Diagrammatic Dashboard
  • Proactively monitor system vulnerabilities and bottlenecks through Event Log and Sys Log monitoring
  • Integrate BSM process seamlessly with SapphireIMS Service Desk


  • Server Availability and Performance Monitoring
  • Storage Device Availability and Performance Monitoring
  • Network Device Availability and Performance Monitoring
  • Synthetic Transactions Monitoring
  • Process and Service Availability Monitoring
  • Business Service Monitoring with Business SLA
  • Business Service Map Views, Physical Network Topology Map and Logical Network Map
  • Multi-Level Alarm Threshold with UI, Email and SMS Alarms
  • Dynamic Alarm Thresholds
  • Event Log, SNMP Trap, Syslog, Application Log (Plain Text Based)
  • Network Traffic Analysis through NetFlow (licensed separately)
  • Event Correlation and Alarm Unification
  • Storage Monitoring
  • Capacity Planning
  • Alarm Jobs for Auto Remediation
  • Dashboards and MIS Reports


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ESDS Software Solution LTD.

B-24 & 25, NICE Industrial Area
Satpur MIDC, Nashik 422007