Brief

Cloud Communication framework that offers endless possibilities for your business

Overview

Redefine customer experience in the connected business world

Whether you are a small office or a large enterprise, Jodo helps you break free from legacy constraints and handles all your telecom traffic from the cloud. 

It offers you endless possibilities with its powerful ACD engine, Skills based routing, IVR, Automated campaigns and much more.....

Highlights

Rich in Features: 

Work-From-Home solutions - Your employees can handle 1800 & office phone traffic from the convenience of their homes

Dialer with multiple dialing modes - manual, progressive & preview dialing

Record of all conversations across all locations 

Automate campaigns to reduce human dependency -  Voice blast, SMS, Email and Missed call campaigns

Integration with business applications like CRMs (Salesforce, MSDynamics, CRMNext, etc.)

Allocation of Virtual numbers to RMs and external buisness associates

Integrated CRM & agent scripting

Usage

Jodo is a Cloud Communication framework and is offered as  Public Cloud solution or a Private Cloud solution.

Support

Avhan operates help desk as standard service hours to receive, respond and resolve any ‘fault’ reports. Standard service hours are Monday to Saturday (excluding public/Avhan holidays) from 9:30 am – 6:30 pm. For support outside standard service hours a special telephonic support is available.

Any fault reported will be responded to as per the defined criticality / severity.

Changes required after sign off and hand – over will be considered as CRs (Change Requests) and will be charged as appropriate.

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