Redefine customer experience in the connected business world
Whether you are a small office or a large enterprise, Jodo helps you break free from legacy constraints and handles all your telecom traffic from the cloud.
It offers you endless possibilities with its powerful ACD engine, Skills based routing, IVR, Automated campaigns and much more.....
By: Avhan Technologies Pvt. Ltd.
Categories: Aerospace, Banking And Finance , Construction, Defence, Education, Government, Healthcare, Manufacturing, Pharmaceutical, Retail, Telecommunication, Transport.
Rich in Features:
Work-From-Home solutions - Your employees can handle 1800 & office phone traffic from the convenience of their homes
Dialer with multiple dialing modes - manual, progressive & preview dialing
Record of all conversations across all locations
Automate campaigns to reduce human dependency - Voice blast, SMS, Email and Missed call campaigns
Integration with business applications like CRMs (Salesforce, MSDynamics, CRMNext, etc.)
Allocation of Virtual numbers to RMs and external buisness associates
Integrated CRM & agent scripting
Jodo is a Cloud Communication framework and is offered as Public Cloud solution or a Private Cloud solution.
Avhan operates help desk as standard service hours to receive, respond and resolve any ‘fault’ reports. Standard service hours are Monday to Saturday (excluding public/Avhan holidays) from 9:30 am – 6:30 pm. For support outside standard service hours a special telephonic support is available.
Any fault reported will be responded to as per the defined criticality / severity.
Changes required after sign off and hand – over will be considered as CRs (Change Requests) and will be charged as appropriate.