Brief

GAMS is a fully Automated Grievance Redressal System using Artificial Intelligence – Machine Learning for identifying pattern of the grievance and auto assignment to departments which are responsible for its redressal.

GAMS is the Holistic service platform for identifying and managing grievance, monitoring their status generating reports and statistics, and proactively resolving issues at all stages.

GAMS can be handled directly by institutes/organizations through their own websites. Also the smart web portal for grievance processing connects grievant and action-takers directly through online platform. Grievance System helps to pursue quick action for solving the grievance, while maintaining affordability and ease to the users.

Overview

• Grievance Redressal System can be handled directly by institutes/organizations through their own websites. Also the 24x7 smart web portal for grievance processing connects grievant and action-takers directly through online platform.

• GAMS facilitates the monitoring reports and complaints as per the requirement of Departments/ Organizations for effective monitoring for pending grievances.

• Comprehensive, Flexible and Easy to use solution enables better Grievance management.

Highlights

• Advanced features like Auto escalation with SMS and Email notifications, Auto refreshing pages
• Assign complaints to grievance cell members based on the complaint type
• Generate report on the total/pending/closed complaints, assigning start and end date.
• Reports can be viewed/downloaded in word, pdf and excel format.
• One can attach supporting files in favor of the grievance
• Facility to create escalation level, escalation time dynamically
• One can attach supporting files in favor of the grievance
• View status of the complaints posted with OTP
• Facility to set stipulated time frame and Auto escalation of complaints from executive user to senior manager.
• Easy to integrate with any existing CRM, Website or Third Party Solutions.

Usage

GAMS portal highly recommended and applicable in all Groverment departments and Educational institutions where there is need for online grievance management with speedy resolution.

Support

In case if you require any support related to product installation or how to use the product, Kindly get in touch with us on support@spochub.com 

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